Terms & Conditions
Please read these Terms and Conditions carefully before accessing or purchasing any products or services from our website. By visiting or shopping on the Ōkami website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you are not permitted to use our site or services.
Throughout these Terms, “Okami,” “we,” “our,” or “us” refers to Ōkami Fragrances. “You” or “your” refers to you, the user, customer, or visitor of our website.
Updates to Terms
We may revise these Terms at any time, for any reason, by updating them on this page. Your continued use of our website after any updates indicates your acceptance of the revised Terms. We recommend you revisit this page periodically to stay informed. If you do not agree to the updated Terms, you may discontinue use or contact us for account-related concerns.
These Terms apply to all Ōkami products sold via this site.
Business Hours
Our customer support team is available Monday to Friday, from 10:00 A.M. to 6:00 P.M. IST, excluding public holidays observed in India.
Payments, Cancellations & Refunds
1. Payments
Payments can be made in Indian Rupees (INR) via secure gateway providers such as Razorpay. Once your payment is successfully processed, you will receive an official confirmation via email from our payment provider on behalf of Okami.
2. Cancellations & Refunds
Please refer to our dedicated Refund & Cancellation Policy for more information.
For payment issues, kindly reach out to: info@okami.life
Customer Support
For product, order, or account-related questions, please contact us via the “Contact Us” section of our website. While we aim to respond promptly, we cannot guarantee a specific response time.
Your Consent & Communication
By using our website and services, you consent to being contacted by Ōkami via email, SMS, or phone for transactional and promotional purposes.
We may use your image or shared content (e.g., tagged photos or testimonials) in our promotional materials, with care and discretion. Your personal information will never be sold or shared with third-party marketers. We respect your privacy and adhere to applicable data protection laws.
Contact Us
For any queries related to these Terms or anything else related to Ōkami, please visit our Contact Us page or email us directly at info@okami.life